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Mediation Course

Mediation

Professional Development

By successfully completing this course, you will:

Gain skills and knowledge in Mediation to to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion. This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.

Syllabus

Lesson One
- Introduction
  - What is Mediation?
  - Areas of Mediation
  - Lesson Overview
Lesson Two
- The Mediation Process
  - Referrals
  - First Contact
  - First Party Visit
  - Second Party Visit
  - Follow-up Visit
  - Closure and Follow-up
  - Shuttleand Face-to-Face Mediation
- Practice Standards for Mediators
  - Personal Safety
- Lesson Overview
Lesson Three
- Skills and Qualities of a Mediator
  - Active Listening
  - Language
  - Impartiality
  - Positive Regard
  - Confidentiality
- Lesson Overview
Lesson Four
- Family Mediation
  - Building Rapport
  - Case Study
- Lesson Overview
Lesson Five
- Workplace and Community Mediation
  - Introduction
  - The Workplace
  - The Community
- Lesson Overview
Lesson Six
- Case Studies
  - Case Study 1 – Community Mediation
  - Case Study 2 – Workplace Mediation
  - Case Study 3 – Family Mediation
- Lesson Overview
Lesson Seven
- Mediation Skills
  - Introduction
  - Setting Realistic Goals
  - Building Rapport
  - Writing a Report, Case Records and Note-Taking
  - Using Open-Ended Questions
  - Moreon Personal Safety
- Lesson Overview
Lesson Eight
- More Mediation Skills
  - Body Language
  - Spoken Language
- Working as a Mediator
  - The Family Mediator
  - The Community Mediator
  - The Workplace Mediator
  - The Victim/Offender Mediator
- Lesson Overview

No practical training is required to complete this course.

Enrol on this course from £70 £50

There are two ways you can enrol on this course. You can:

Pay with a deposit of ~~£70~~ £50, followed by 8 monthly instalments of £25
or
Pay the total course fee of ~~£270~~ £250 in one sum and also receive a special gift from our selection – free

To enrol by phone, please call our friendly course advisors on Freephone 0800 731 9271 – Monday to Friday, 9am to 5pm.

Fantastic and it will be life changing once I am qualified.

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* Quotes taken from our 2009 student survey of 538 randomly selected current students

** This offer has limited availability and may be withdrawn at any time and without notice. 2 course must be undertaken by the one enrolled student. This offer cannot be used against any CPD single module, or in conjunction with any other offer. Other terms and conditions apply. Please call us for details. The deposit and monthly instalments example are for two courses worth ~~£270~~ £250 each. The deposit and monthly instalments you pay may differ from the example and will depend upon the courses you select. For this enrolment option, BSY Limited acts as a credit broker and only offers finance through the Deko platform, which is provided by Omni Capital Retail Finance Ltd. Omni Capital Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Reference number 720279. Credit is provided to UK residents with a UK bank account, subject to age and status. When you enrol on two courses at the same time, you will receive £20 discount per course (please see our website for fees). You will then receive an extra 25% discount off your total course fees.

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health care information provided should be regarded as complementary to, not a substitute for, conventional health care.

BSY Ltd, Oakwood, Dunsland Cross, Devon EX22 7YT
Freephone: 0800 731 9271 Overseas: 0044 1409 220 400 Fax: 0044 1409 220 401
Registered Office: Oakwood, Dunsland Cross, Devon, EX22 7YT.
Company Registered in England No.: 2845821 VAT details: 740 0174 77
Authorised and regulated by the Financial Conduct Authority BSY Group is a trading name of BSY Ltd