Level: Professional Development
By successfully completing this course, you will:
You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.
Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion. This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.
No practical training is required to complete this course.