Level: Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Mediation to to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit
  • Be eligible to become a member of AHCP (Association of Complementary Practitioners)

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion.  This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.


  • Lesson One
    • Introduction
      • What is Mediation?
      • Areas of Mediation
      • Lesson Overview
  • Lesson Two
    • The Mediation Process
      • Referrals
      • First Contact
      • First Party Visit
      • Second Party Visit
      • Follow-up Visit
      • Closure and Follow-up
      • Shuttleand Face-to-Face Mediation
    • Practice Standards for Mediators
      • Personal Safety
    • Lesson Overview
  • Lesson Three
    • Skills and Qualities of a Mediator
      • Active Listening
      • Language
      • Impartiality
      • Positive Regard
      • Confidentiality
    • Lesson Overview
  • Lesson Four
    • Family Mediation
      • Building Rapport
      • Case Study
    • Lesson Overview
  • Lesson Five
    • Workplace and Community Mediation
      • Introduction
      • The Workplace
      • The Community
    • Lesson Overview
  • Lesson Six
    • Case Studies
      • Case Study 1 – Community Mediation
      • Case Study 2 – Workplace Mediation
      • Case Study 3 – Family Mediation
    • Lesson Overview
  • Lesson Seven
    • Mediation Skills
      • Introduction
      • Setting Realistic Goals
      • Building Rapport
      • Writing a Report, Case Records and Note-Taking
      • Using Open-Ended Questions
      • Moreon Personal Safety
    • Lesson Overview
  • Lesson Eight
    • More Mediation Skills
      • Body Language
      • Spoken Language
    • Working as a Mediator
      • The Family Mediator
      • The Community Mediator
      • The Workplace Mediator
      • The Victim/Offender Mediator
    • Lesson Overview

Practical training

No practical training is required to complete this course.