Mediation Course - BSY Group

Course overview

Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion. This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.

Syllabus

Lesson One
- Introduction
  - What is Mediation?
  - Areas of Mediation
  - Lesson Overview
Lesson Two
- The Mediation Process
  - Referrals
  - First Contact
  - First Party Visit
  - Second Party Visit
  - Follow-up Visit
  - Closure and Follow-up
  - Shuttleand Face-to-Face Mediation
- Practice Standards for Mediators
  - Personal Safety
- Lesson Overview
Lesson Three
- Skills and Qualities of a Mediator
  - Active Listening
  - Language
  - Impartiality
  - Positive Regard
  - Confidentiality
- Lesson Overview
Lesson Four
- Family Mediation
  - Building Rapport
  - Case Study
- Lesson Overview
Lesson Five
- Workplace and Community Mediation
  - Introduction
  - The Workplace
  - The Community
- Lesson Overview
Lesson Six
- Case Studies
  - Case Study 1 – Community Mediation
  - Case Study 2 – Workplace Mediation
  - Case Study 3 – Family Mediation
- Lesson Overview
Lesson Seven
- Mediation Skills
  - Introduction
  - Setting Realistic Goals
  - Building Rapport
  - Writing a Report, Case Records and Note-Taking
  - Using Open-Ended Questions
  - Moreon Personal Safety
- Lesson Overview
Lesson Eight
- More Mediation Skills
  - Body Language
  - Spoken Language
- Working as a Mediator
  - The Family Mediator
  - The Community Mediator
  - The Workplace Mediator
  - The Victim/Offender Mediator
- Lesson Overview

Practical training

No practical training is required to complete this course.

Prerequisites

It is essential that you hold a qualification in counselling, stress management, psychotherapy, or similar.

View our Basic Counselling Skills course.

View our Stress Management course.

View our Psychotherapy course.

Level

On successful completion of this course, you have received training designed as professional development to gain additional skills and knowledge to expand the practice of the existing therapist.

Certification

On successful completion students will receive the following award: The BSY Professional Certificate of Merit in Mediation.

How the course works

Upon enrolment you receive your first course lessons.

You can study in your own time, at your own pace and from the comfort of your own home. If you have any questions, or would like feedback or encouragement about your course or your studies then you can contact our friendly tutors by phone, email or post.

At the end of each lesson are a set of questions. Completing these can aid your learning and help you master each step before moving on to the next. Your next lesson will then arrive for you to continue when it suits you.

Having progressed through each lesson you can take your final examination at home, and at a date and time that suits you. Then, on successful completion you will be awarded your BSY certificate.

Additional benefits

Health and Harmony Magazine
Enrol on this course and you will receive a complimentary issue of Health & Harmony, our inspirational full colour magazine. Giving complementary and natural health updates and news, it also includes student profiles, lists the most recent award winners, and provides interesting articles and short stories.

Enrol on this course from £50

There are two ways you can enrol on this course. You can:

Pay with a deposit of £50, followed by 9 monthly instalments of £25
or
Pay the total course fee of £275 in one sum and receive a voucher towards the cost of your next course