Telephone 01409 220 400 Monday to Friday, 9am to 5pm
Home About us Courses Search Careers Accreditations Contact us Enrol now
Study Grants1  for everyone
To help you we will fund 25% of your course fees - Use code SG20 when you enrol

Mediation Course

Level: Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Mediation to to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit
  • Be eligible to become a member of AHCP (Association of Complementary Practitioners)

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion.  This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.

Syllabus

  • Lesson One
    • Introduction
      • What is Mediation?
      • Areas of Mediation
      • Lesson Overview
  • Lesson Two
    • The Mediation Process
      • Referrals
      • First Contact
      • First Party Visit
      • Second Party Visit
      • Follow-up Visit
      • Closure and Follow-up
      • Shuttleand Face-to-Face Mediation
    • Practice Standards for Mediators
      • Personal Safety
    • Lesson Overview
  • Lesson Three
    • Skills and Qualities of a Mediator
      • Active Listening
      • Language
      • Impartiality
      • Positive Regard
      • Confidentiality
    • Lesson Overview
  • Lesson Four
    • Family Mediation
      • Building Rapport
      • Case Study
    • Lesson Overview
  • Lesson Five
    • Workplace and Community Mediation
      • Introduction
      • The Workplace
      • The Community
    • Lesson Overview
  • Lesson Six
    • Case Studies
      • Case Study 1 – Community Mediation
      • Case Study 2 – Workplace Mediation
      • Case Study 3 – Family Mediation
    • Lesson Overview
  • Lesson Seven
    • Mediation Skills
      • Introduction
      • Setting Realistic Goals
      • Building Rapport
      • Writing a Report, Case Records and Note-Taking
      • Using Open-Ended Questions
      • Moreon Personal Safety
    • Lesson Overview
  • Lesson Eight
    • More Mediation Skills
      • Body Language
      • Spoken Language
    • Working as a Mediator
      • The Family Mediator
      • The Community Mediator
      • The Workplace Mediator
      • The Victim/Offender Mediator
    • Lesson Overview

Practical training

No practical training is required to complete this course.

Home
Courses
Contact us
News
Why study with us
About BSY
Accreditations
For advice please call
01409 220 400
Mon-Fri, 9am to 5pm
Home   •   Terms and Conditions   •   Site map   •   Mobile
*** Terms apply
1  The number of study grants available is limited and may be withdrawn at any time without notice. Enrol today to guarantee your grant. Cannot be used in conjunction with any other offers or against any CPD modules. If you choose to pay your course fee in one sum, you will receive your study grant offer immediately. If paying with a deposit followed by monthly instalments, your deposit payment will be reduced by the study grant percentage and each subsequent instalment payment will also be reduced by the study grant percentage. Other terms and conditions apply.
© Copyright: All copyright and other intellectual property rights relating to all content of this website is owned
or licensed by BSY. Copying, adaptation or other use without the written permission of BSY is prohibited.
Medical Advice Disclaimer: If you require advice relating to a particular health problem, BSY strongly urges you to contact your doctor or other medical practitioner.
BSY is not qualified to provide advice about health problems and nothing in the content of this website constitutes any form of medical advice. Any natural holistic
health care information provided should be regarded as complementary to, not a substitute for, conventional health care.
BSY Ltd, Oakwood, Dunsland Cross, Devon EX22 7YT
Telephone: 01409 220 400    Overseas: 0044 1409 220 400
Registered Office: Oakwood, Dunsland Cross, Devon, EX22 7YT.
Company Registered in England No.: 2845821 VAT details: 740 0174 77
Authorised and regulated by the Financial Conduct Authority    BSY Group is a trading name of BSY Ltd