NCFE Level 2 Certificate in Understanding Tenant Support in Social Housing

Qualification reference: 603/4273/0

Level: NCFE CACHE Level 2

  • Learn how to better support tenants
  • Be awarded the NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing* – a nationally recognised qualification, regulated by Ofqual in England
  • Available to study online via the eAssessorPro platform

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement.

Course overview

Over 4 million people in the UK reside in social housing. Given that many of these tenants are among the most vulnerable, it is crucial for those working in this sector to have a thorough understanding of the various services social housing offers, the challenges tenants may encounter, and the proper procedures for recording and reporting any issues.


Unit Breakdown

  • Introduction to the Social Housing Sector (T/617/5097)
  • Understand the Principles of Safeguarding and Equality and Diversity (F/617/5099)
  • Understand Mental and Physical Ill-Health (K/617/5100)
  • Understand Reasons for Problematic Behaviour (M/617/5101)
  • Understand Issues Affecting Isolated Tenants (T/617/5102)

Practical training

No practical training is required to complete this course.

*NCFE registration fee applies – See Level and Qualifications