NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Qualification reference: 603/2778/9
Level: NCFE CACHE Level 2
- Learn how to make sure you give customers a great first impression
- Be awarded the NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality * – a nationally recognised qualification, regulated by Ofqual in England
- Available to study online via the eAssessorPro platform
You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.
Course overview
In the hospitality industry, making a great first impression on customers is essential. This course will teach you key skills such as effective communication, the importance of teamwork, and maintaining food hygiene. Additionally, you will learn about the relevant legislation and guidelines for the sector, as well as the professional standards you need to uphold.
Syllabus
Practical training
No practical training is required to complete this course.
Prerequisites
You do not need to have any additional qualifications before studying this course.
Learners should be at least 16 to undertake this qualification.
Level
On successful completion of this course you will achieve the NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality qualification.
The NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is a regulated qualification. This means it is a nationally recognised qualification, regulated by Ofqual in England.
This qualification could support you as you enter, or progress within, employment in the hospitality sector.
Certification
Successfully complete this course and you will:
Achieve the NCFE CACHE in Understanding Excellence in Customer Service for Hospitality* at Level 2
*NCFE CACHE registration fee of £63.50 applies
How the course works
You can complete this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.
At the end of each unit there will be an assignment, which is submitted to your tutor for feedback. To achieve the qualification, you will need to successfully complete all units in the course.
If you have any questions, or would like feedback or encouragement about your course or your studies then you can contact our friendly advisors by phone or email. You can also message your tutor using the in-platform messaging service.
This course is delivered online:
Online study
Your course units can be accessed and your assignments completed via our online learning platform.
You will be able to progress through your course whenever and wherever you wish – all you need is access to the internet, and a computer, laptop, tablet or smartphone.
Support
Your tutor will mark your lessons, giving valuable, constructive feedback - helping you to master each step before moving on to the next. You can contact them for support or advice throughout your studies.
You can also contact the support team who are here to help you Monday to Friday, 9am to 5pm.
We are proud of our friendly, caring ethos and aim to do all we can to help you succeed.
Enrol on this course for £55
Enrol now for £55.
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 6 monthly payments of
£38.33 £30 (£30 administration fee included)
- or
- Pay the total course fee of
£200 £150 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 6 monthly payments of
£42.50 £33.12 (£30 administration fee included)
- or
- Pay the total course fee of
£225 £168.75 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 9 monthly payments of
£38.88 £30 (£30 administration fee included)
- or
- Pay the total course fee of
£320 £240 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 9 monthly payments of
£42.22 £32.50 (£30 administration fee included)
- or
- Pay the total course fee of
£350 £262.50 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£42.27 £32.38 (£30 administration fee included)
- or
- Pay the total course fee of
£435 £326.25 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£42.27* £32.38* (£30 administration fee included)
- or
- Pay the total course fee of
£435* £326.25* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£45.45 £34.77 (£30 administration fee included)
- or
- Pay the total course fee of
£470 £352.50 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£45.45* £34.77* (£30 administration fee included)
- or
- Pay the total course fee of
£470* £352.50* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£47.27 £36.13 (£30 administration fee included)
- or
- Pay the total course fee of
£490 £367.50 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£47.27* £36.13* (£30 administration fee included)
- or
- Pay the total course fee of
£490* £367.50* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£52.27 £39.88 (£30 administration fee included)
- or
- Pay the total course fee of
£545 £408.75 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£52.27* £39.88* (£30 administration fee included)
- or
- Pay the total course fee of
£545* £408.75* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 11 monthly payments of
£57.27 £43.63 (£30 administration fee included)
- or
- Pay the total course fee of
£600 £450 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 12 monthly payments of
£65 £49.37 (£30 administration fee included)
- or
- Pay the total course fee of
£750 £562.50 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 12 monthly payments of
£65* £49.37* (£30 administration fee included)
- or
- Pay the total course fee of
£750* £562.50* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 12 monthly payments of
£82.08 £62.18 (£30 administration fee included)
- or
- Pay the total course fee of
£955 £716.25 in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 12 monthly payments of
£82.08* £62.18* (£30 administration fee included)
- or
- Pay the total course fee of
£955* £716.25* in one sum and receive a £50 voucher towards the cost of your next course
Enrol now
There are two ways you can enrol on this course. You can:
- Pay 12 monthly payments of
£82.91 £62.81 (£30 administration fee included)
- or
- Pay the total course fee of
£965 £723.75 in one sum and receive a £50 voucher towards the cost of your next course
*NCFE registration fee applies – See Level and Qualifications
