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Management Relationship & Conflict

Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Management Relationship & Conflict to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

Conflicts are inevitable and can be regarded as a natural part of life. When conflict is not managed properly, it may result in wasted time, ill feelings and back-biting in the work environment. Energy, which could have been used for constructive purposes, is drained. This course shows you how unnecessary conflicts should be prevented and those that cannot be prevented, should be resolved in a constructive manner.

Syllabus

  • Lesson One
    • Conflict
      • Types of Conflict
      • Definition of Conflict
      • The Dynamics of Conflict
      • A Positive Attitude towards Conflict
      • The Advantages and Disadvantages of Conflict
  • Lesson Two
    • Control and Prevention of Conflict
      • Personal Conflicts
      • Organisational Conflicts
      • Power
  • Lesson Three
    • Styles of Conflict Resolution
      • Developing a More Collaborating Style
  • Lesson Four
    • The Collaborative Conflict Resolution Style
      • Conclusion
    • Conflict Styles Worksheet
      • Plant/Production
      • Office
  • Lesson Five
    • The I-Message
      • Assertion
    • The Conflict Resolution Process
      • The Advantages and Disadvantages of Alternatives
      • Conflict Grid
      • Interactional Styles
  • Lesson Six
    • Conflict Mode Questionnaire
    • Scoring the Conflict Mode Questionnaire
    • Your Scores on the Conflict Mode Questionnaire

Practical training

No practical training is required to complete this course.