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Health Care (Managing Challenging Behaviour)

Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Health Care (Managing Challenging Behaviour) to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

This course is suitable for anyone working in a health care setting or with experience of working in care. This course examines what is meant by ‘challenging behaviour’, how to prevent it, how to promote non-challenging behaviour and how to deal with challenging behaviour when it does occur.  The types of activities and interests which can be promoted in a care setting are also examined, along with issues such as funding, promotion and evaluation.


  • Lesson One
    • Challenging Behaviour
      • Introduction
      • Defining Challenging Behaviour
      • Challenging Behaviour Directed at Another Person
      • The Causes of Challenging Behaviour
      • Clinical Reasons for Challenging Behaviour
  • Lesson Two
    • Promoting Non-Challenging Behaviour
      • Practising Individualised Care
      • Non-Verbal Communication
      • Reward and Punishment
      • Praise and Attention
      • Prevention is Better than Cure
      • Summary
  • Lesson Three
    • Dealing with Incidents
      • Responding to Situations
      • Aggression
      • Assertion
  • Lesson Four
    • Managing the Behaviour of Children
      • Development Milestones in Social Behaviour and Play
      • Making and Applying Rules
      • Important Points to Remember
  • Lesson Five
    • Activities and Interests
      • The Purpose of Activities
      • Reminiscence Therapy

Practical training

No practical training is required to complete this course.