Health Care (Communication)

Level: Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Health Care (Communication) to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit
  • Be eligible to become a member of AHCP (Association of Complementary Practitioners)

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

In order to appreciate the importance of communication in Health Care, it is necessary to explore all of the reasons why we need to communicate, how we communicate and what the barriers are to good communication. In a care setting, communication is vital to every aspect of your work, both with your clients and with those people who are significant to them.  Knowledge of sign language and the manual deaf/blind alphabet can be a great asset to anyone working in a care setting.


  • Lesson One
    • Communication Skills
      • Activity/Portfolio Building
      • Why do we Need to Communicate?
      • Maslow’s Hierarchy of Human Needs
      • How do we Communicate?
      • Answering the Telephone in the Workplace
      • The Grapevine
  • Lesson Two
    • Non-Verbal Communication (Body Language)
      • Personal Space
      • Visual Behaviour
      • Appearance
      • Environmental Messages
      • Touch
      • Tone of Voice
      • Summary
  • Lesson Three
    • Additional Needs
      • Terminology
      • Definitions
      • The Brain and Brain Damage
      • Intelligence Quotient (IQ) Range
      • Community Care
  • Lesson Four
    • Communication Difficulties
      • Facilitating Communication
      • The Elderly
      • Depression and Illnesses
      • Facilitating Communication
  • Lesson Five
    • Deaf Awareness
      • Reactions to Deafness
      • Problems that Deaf People Have to Cope With
      • Hearing Aids
      • Disadvantages of a Hearing Aid
      • Cochlear Implant
      • Expectations and Limitations
      • Developments
      • How to Help a Hearing Aid User
  • Lesson Six
    • Conditions/ Communication Methods
      • Tinnitus
      • Deafblindness
      • Communication with the Deaf and the Deafblind
      • British Sign Language (BSL)
      • The History of Sign Language
      • The Two-Handed Manual Alphabet used by Many Sighted Deaf People
  • Lesson Seven
    • Sign Language Alphabets/ Sense
      • American Sign Language
      • The Alphabet
      • Spanish Sign Language Alphabet
      • The Deaf Blind Manual Alphabet
      • Block Alphabet
      • Sense and Government Guidelines on Deafblind Services
      • Summary

Practical training

No practical training is required to complete this course.