Communication Skills

Level: Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Communication Skills to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit
  • Be eligible to become a member of AHCP (Association of Complementary Practitioners)

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

We spend a very large part of our waking lives communicating in one form or another. It therefore goes without saying that the more effective we are as communicators, the more effective we are as human beings. This course aims to widen your communication range and to improve your effectiveness as a communicator – an invaluable tool in the counselling field.


  • Lesson One
    • Communication
      • The Communication Process
      • Communication Situations
      • Basic Principles of Communication
  • Lesson Two
    • Speaking Clearly
      • Audibility
      • Articulation
      • Stress
      • Tone
      • Pitch
      • Organisation
      • Tact
      • Regional Pronunciation
  • Lesson Three
    • Written Communication
      • Sentences
      • Conventional Sentences
  • Lesson Four
    • Effective Listening
      • Making Notes
    • Effective Reading
      • Reading faster
  • Lesson Five
    • Telephone Communication
      • Advantages and Disadvantages
      • Good Telephone Practice
      • Word power
  • Lesson Six
    • Letter Writing
      • Personal Letters
      • Business Letters
      • Letters of Application

Practical training

No practical training is required to complete this course.