Assertiveness Skills

Level: Professional Development/Personal Achievement

By successfully completing this course, you will:

  • Gain skills and knowledge to expand an existing practice, as a foundation qualification towards further studies or for personal interest
  • Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Course overview

Deficient actions and reactions always serve to produce feelings of contempt in other people. On the other hand, if an individual behaves in an aggressive manner and presents too strong an image, not only could this behaviour lead to disrupted communication with others, it will also tend to promote counter-aggression from those concerned. Aggressive behaviour and assertive behaviour should never be confused, for properly assertive behaviour, promotes a person’s self-image and leads to a feeling of well being.


  • Lesson One
    • An Assertive Personality
      • Theoretical Background
      • Two Hypothetical Cases
  • Lesson Two
    • Overcoming Personal Assertive Difficulties
      • Personal Assertiveness Inventory (Part One)
      • Emotional Slavery
      • Personal Assertiveness Inventory (Part Two)
  • Lesson Three
    • Relationships
      • Social Fears
      • Action Plan
      • Work Fears
  • Lesson Four
    • Developing Assertiveness
      • Exercising Self-Control
      • Willpower
      • Personal Rules
  • Lesson Five
    • Changing Faulty Habits
      • Steps To Take
  • Lesson Six
    • Becoming More Assertive
      • Controlling Anxiety
      • Increasing Activity
      • At Work
      • Assessing Job Goals

Practical training

No practical training is required to complete this course.