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Change in guidelines for close contact services

Government guidance on PPE and refreshments has been updated for close contact services in England*.

Close contact services include wellness, wellbeing and holistic locations (such as beauty salons), and the guidelines also apply to those who provide mobile close contact services from their homes and in other people’s homes – such as massage therapists.

Until recently the guidance had been that the practitioner should wear a clear visor as well as a Type II face mask – this has been updated to say goggles (polycarbonate safety spectacles or equivalent) can be worn as an alternative to a visor.

Face coverings must be worn by the clients, only to be removed if essential for treatment or to drink a hot or cold beverage, which can now be supplied by the close contact service venue in a disposable cup or bottle.

There are also new regulations for NHS Test and Trace, meaning it is mandatory to collect clients’ contact details to assist this service. Businesses must also keep records of staff working patterns for a period of 21 days.

All close contact services including those in the highest risk zone (e.g. facial treatments) were permitted from 15 August.

The latest guidance (updated regularly) can be accessed via:

If any local restrictions are in place or come into force, practitioners/therapists must also follow all instructions from the local authorities.

You can stay up to date with the latest public health information at: (from here you can also access help and advice for businesses and the self-employed)

*As public health is devolved in Northern Ireland, Scotland and Wales, the Government guidance should be considered alongside local public health and safety requirements and legislation in Northern Ireland, Scotland and Wales. For advice to businesses in other parts of the UK please refer to guidance set by the Northern Ireland Executive, the Scottish Government, and the Welsh Government.

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