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Developing Active Listening Skills Course

Developing Active Listening Skills

Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Developing Active Listening Skills to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

What exactly it is that the professional counsellor does differently that enables him or her to foster a healing relationship with another person? Why it is that often both children and adults find it easier to talk to a comparative stranger than to their parents, spouse, family or friends? Perhaps the most essential ingredients for an effective helping relationship is ‘the language of acceptance’. This course will help you develop your active listening skills and, thereby help you develop further your healing relationships with your clients.


  • Lesson One
    • The Language of Acceptance
      • Introduction
      • Effects of Acceptance
      • Communicating Acceptance
  • Lesson Two
    • Establishing and Developing an Empathic Relationship
      • Communication
      • Destructive Communication
      • Constructive Communication
  • Lesson Three
    • Attending Skills and Non-Verbal Communication
      • Active Listening
  • Lesson Four
    • Techniques of Active Listening
      • Attitudes
      • Paraphrasing
      • Problem Ownership
      • Summarising
  • Lesson Five
    • Owning the Problem
      • Ineffective Handling of the Problem
      • Solution Messages
  • Lesson Six
    • You Messages and I Messages
      • Empathy
      • Appropriateness

No practical training is required to complete this course.

Enrol on this course from £70 £50

There are two ways you can enrol on this course. You can:

  • Pay with a deposit of £70 £50, followed by 8 monthly instalments of £25
  • or
  • Pay the total course fee of £270 £250 in one sum and also receive a special gift from our selection – free

To enrol by phone, please call our friendly course advisors on Freephone 0800 731 9271 – Monday to Friday, 9am to 5pm.

Fantastic and it will be life changing once I am qualified.
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