Mediation Course

For advice or to enrol, please call us on 0800 731 9271 or 01409 220 400.
Or, please click here to request a call back

Mediation

Professional Development

By successfully completing this course, you will:

  • Gain skills and knowledge in Mediation to to expand an existing practice, as a foundation qualification towards further studies, or for personal interest
  • Be awarded the BSY Professional Certificate of Merit

You can study this course from the comfort of your own home; in your own time and at your own pace; with helpful support and encouragement from our friendly tutors.

Mediation is an effective method of conflict resolution in the workplace and in domestic and neighbourhood disputes. Mediation aims to arrive at a solution where there are no winners and losers but an agreed outcome that is negotiated through discussion.  This course gives you a valuable insight into the mediation process and how people benefit, and examines many of the skills and qualities required by a mediator. You will learn about communication skills, building rapport with clients, and the importance of confidentiality, empathy and respect.

Syllabus

  • Lesson One
    • Introduction
      • What is Mediation?
      • Areas of Mediation
      • Lesson Overview
  • Lesson Two
    • The Mediation Process
      • Referrals
      • First Contact
      • First Party Visit
      • Second Party Visit
      • Follow-up Visit
      • Closure and Follow-up
      • Shuttleand Face-to-Face Mediation
    • Practice Standards for Mediators
      • Personal Safety
    • Lesson Overview
  • Lesson Three
    • Skills and Qualities of a Mediator
      • Active Listening
      • Language
      • Impartiality
      • Positive Regard
      • Confidentiality
    • Lesson Overview
  • Lesson Four
    • Family Mediation
      • Building Rapport
      • Case Study
    • Lesson Overview
  • Lesson Five
    • Workplace and Community Mediation
      • Introduction
      • The Workplace
      • The Community
    • Lesson Overview
  • Lesson Six
    • Case Studies
      • Case Study 1 – Community Mediation
      • Case Study 2 – Workplace Mediation
      • Case Study 3 – Family Mediation
    • Lesson Overview
  • Lesson Seven
    • Mediation Skills
      • Introduction
      • Setting Realistic Goals
      • Building Rapport
      • Writing a Report, Case Records and Note-Taking
      • Using Open-Ended Questions
      • Moreon Personal Safety
    • Lesson Overview
  • Lesson Eight
    • More Mediation Skills
      • Body Language
      • Spoken Language
    • Working as a Mediator
      • The Family Mediator
      • The Community Mediator
      • The Workplace Mediator
      • The Victim/Offender Mediator
    • Lesson Overview

No practical training is required to complete this course.

Enrol on this course from £70 £50

There are two ways you can enrol on this course. You can:

  • Pay with a deposit of £70 £50, followed by 8 monthly instalments of £25
  • OR
  • Pay the total course fee in one sum of £270 £250 and also receive a special Gift from our selection – free. Please click here to view the gifts

To enrol by phone, please call our friendly course advisors on Freephone 0800 731 9271.

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